Terms and Conditions

1. Acceptance of Terms

By accessing or using the icuci platform, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and the platform operator. If you do not agree to these terms, you must cease using the website and its services immediately. We reserve the right to update these terms at any time; your continued use of the platform after changes are posted constitutes your acceptance of the revised terms.

2. Eligibility

To register an account, you must be at least 18 years of age or the minimum legal gambling age in your jurisdiction. By creating an account, you represent that you have the full legal capacity to enter into this agreement. Access to our services is restricted in certain regions; it is your responsibility to ensure that using our platform is legal in your current location.

3. Account Registration and Security

Users must provide accurate, current, and complete information during registration. To prevent fraud and ensure compliance, we may require identity verification (KYC) before processing withdrawals.

• Only one account per person, household, or device is allowed.
• You are solely responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities occurring under your account.
• If you suspect your account has been compromised, you must contact our support team immediately.

4. Deposits and Withdrawals

We support various payment categories to facilitate your transactions. All funds are handled in MYR (RM).

• Deposit and withdrawal limits, as well as processing times, are displayed in your account and may vary based on the payment method used.
• Payment methods used must belong to the registered account holder; third-party payments are strictly prohibited.
• Account verification must be completed before any payout request can be approved.

5. Bonuses and Promotions

Promotions are designed to enhance your experience. Each offer is governed by its own specific terms, which are available on our Promotions page.

• Wagering Requirements: Bonus funds typically require a certain amount of play-through (betting) before they convert to withdrawable cash.
• Bonus Wallet: Bonus funds are kept separate from your cash balance.
• Betting Limits: Maximum bet limits may apply while a bonus is active.
• Bonus Abuse: We reserve the right to void bonuses and winnings if we detect patterns of bonus abuse or systematic exploitation.

6. Game Rules and Fair Play

The integrity of our games is paramount. All game outcomes are generated by certified Random Number Generators (RNG) provided by our licensed game suppliers.

• In the event of a technical glitch or connection failure that interrupts a game round, the round may be voided, and stakes will be refunded to the player's account.
• Disputed rounds will be investigated based on the game logs provided by the software supplier.

7. Prohibited Activities

The following activities are strictly prohibited and may lead to immediate account closure and forfeiture of funds:

• Fraud, collusion, or the use of bots and automation software.
• Arbitrage, hedge betting, or any strategy designed to guarantee a win.
• Using multiple accounts to claim bonuses.
• Initiating chargebacks through payment providers.
• Money laundering or using payment methods belonging to others.
• Exploiting technical glitches or software bugs.

8. Responsible Gambling

We are committed to providing a safe environment. We provide several tools to help you manage your gambling habits:

• Deposit limits and session reminders.
• Cool-off periods and permanent self-exclusion.
• Please note that once a self-exclusion period is set, it cannot be cancelled early.

For more information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of icuci or its partners. Users are granted a limited license to access the site for personal use only. You may not copy, redistribute, or modify any part of the site without written permission.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. While we strive for 100% uptime, the platform may be interrupted for scheduled maintenance or reasons beyond our control. We are not liable for any losses resulting from such interruptions. In the event of an obvious error in displayed odds, balances, or payouts, we reserve the right to correct the error.

11. Suspension and Termination

We reserve the right to suspend or close any account if we suspect a breach of these terms. During an active investigation, account funds may be temporarily frozen. Upon termination, remaining balances will be handled according to the nature of the breach (e.g., fraudulent funds will be forfeited).

12. Data Protection

Your privacy is important to us. The collection and processing of your personal data are governed by our Privacy Policy. Please refer to that page for full details on how we protect your information.

13. Complaints and Disputes

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and a detailed description of the issue. We will investigate and provide a response in a timely manner. If a dispute remains unresolved, it will be handled according to our internal resolution protocols.

14. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services or legal requirements. Updated terms will be posted on this page. We recommend checking the "Effective Date" at the top of this page regularly.

15. Contact Information

For any questions or clarifications regarding these terms, please contact our support team through the official channels available on the Support page.